Question 1

How do I create an account?

Accepted Answer

If you already have an account with us, click on “Login” on the top right side of the page and enter your login details. If you do not have an account with us, click on “Register” under log-in and enter your details to register an account with us.

Question 2

How do I contact customer service?

Accepted Answer

If you have any queries, you may reach us with the following contact information:
Contact: 083 568 3009
WhatsApp: 083 568 3009
Email: info@brainboxkids.co.za

Question 3

How do I place an order?

Accepted Answer

Orders are placed via our online store and not on our social platforms. if there is an item you you would like to purchase, click on the “Add To Cart” button. Once all your items are added to the cart, select the cart icon on the top right corner and then “View Cart” to check your order. If you are happy with your order you may then click on “Checkout."

Question 4

Payment Options

Accepted Answer

Brainbox Kids use Peach Payments for safe and secure transactions – Credit Card, Debit Card, EFT and Masterpass are accepted.

Question 5

How long does it take for an order to be dispatched?

Accepted Answer

Delivery to your door will take place between 3 – 5 business days.

Question 6

What are my delivery options?

Accepted Answer

We only offer courier door-to-door services.

Question 7

What are the delivery charges?

Accepted Answer

Free delivery will apply for all orders over R700. We charge a flat rate of R120 across South Africa for orders below R700.

Question 8

How do I track my order?

Accepted Answer

You will receive a tracking number via email once your order has been dispatched.

Question 9

What is your returns policy?

Accepted Answer

If you would like to return an item purchased, you may do so within 7 days of your purchase provided that the item is unused and in its original packaging.

Question 10

What is your refund policy?

Accepted Answer

If you have returned an item purchased in accordance to our Return’s Policy, you will be provided with one of the following options: an exchange of the item or refund to the original method of payment used to pay for the item.

FAQ's